Return & Exchange Policy

Refund Policy

Order Cancellations

We usually guarantee delivery within 7 days. Please contact us first before you cancel the order (send us an email at We cannot accept cancellations once the product has been shipped.


If you found any issue when you receive the product, please do not apply for a refund or return, but contact our customer service immediately (send us an email at

Our policy lasts 7 days. If 7 days have gone by since the product has been received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal account or original method of payment, within a certain amount of days.

Late Or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check with Paypal. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at livivox@outlook.comIf the damage is caused by the quality problem or transportation, we will redeliver the product and the freight will be borne by us. If it is caused by human factors, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

In order to avoid not be able to refund you because we didn't receive the return, please use a trackable shipping service or purchasing shipping insurance.